Comprehensive Aftercare, Maintenance and Repair Services

At Ace Door Systems, we understand that the performance and reliability of industrial and commercial door systems are critical to the safety, security and operational continuity of your business. To support our customers throughout the full lifecycle of their equipment, we provide two dedicated aftercare solutions: Annual Maintenance Contracts and 24/7 Emergency Repair Services.

Annual Planned Maintenance

Regular scheduled maintenance is essential to ensure that door systems, shutters, gates and access equipment continue to operate safely and efficiently. Proper servicing reduces the risk of unexpected breakdowns, helps maintain compliance with UK workplace safety standards and extends the operational lifespan of your assets.

Benefits of planned maintenance include:
• Maximising the service life of your equipment
• Reducing downtime and protecting revenue
• Maintaining safety for users, employees and the public
• Minimising unexpected repair costs
• Supporting compliance with PUWER, LOLER, BS EN and fire safety requirements

Our maintenance agreements are tailored to individual site requirements, frequency of use and operational demands. Maintenance visits are scheduled at convenient times to avoid disruption to daily activity.

Tailored Service Agreements and Support Options

We offer a range of flexible aftercare packages designed around your environment and risk profile. Available features include:

• Planned preventative maintenance
• 24 hour emergency callout cover
• Priority response for contract clients
• Detailed asset condition reporting
• Full compliance documentation and certification
• Multi site service agreements for national operations

Contract clients benefit from scheduled service reminders, proactive maintenance planning and first call priority for urgent response.

24/7 Emergency Repairs and Rapid Response

For unexpected issues arising from vandalism, break ins, accidental damage or mechanical failures, our 24/7 repair service provides nationwide coverage with fast deployment from our strategically located service centres. Engineers are dispatched quickly, with all calls tracked through our central service management system for full transparency and accountability.

Every call is logged and recorded, enabling full audit and service history tracking for up to five years. All service vehicles are equipped with advanced GPS tracking to provide accurate arrival time estimates and ensure the most appropriately equipped engineer is assigned.

Our mobile engineers carry extensive stocks of common spare parts and components to maximise the opportunity for a first time fix, reducing downtime and keeping operations running.