1. Introduction
Ace Door Systems (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, store and protect your personal data when you use our website, make an enquiry, purchase services or otherwise engage with us.

2. Data Controller
Ace Door Systems
Unit 16, Churchill Way, Lomeshaye Industrial Estate, Nelson, Lancashire BB9 6RT
Phone: 0333 241 3535
Email: service@acedoorsystems.co.uk

3. What information we collect
We may collect the following types of personal data:

• Contact information such as name, job title, company name, business address, email address and telephone number.
• Information you provide when you make enquiries, request quotes, arrange maintenance, or contact us for support.
• Technical and usage information about your visit to our website, such as your IP address, browser type, operating system, referring URL, pages visited, length of stay and similar usage data.
• Cookies and similar tracking technologies (see section 6 below).

4. How we use your data
We will process your personal data for the following purposes:

• To respond to your enquiry, provide the services you request, and fulfil contractual obligations.
• To provide quotes, installations, servicing, repairs, upgrades, maintenance and compliance inspections.
• To communicate with you about your account, our services, service schedules, maintenance reminders or emergency call-outs.
• To improve our website, services and customer experience by analysing usage and performance.
• To comply with legal or regulatory obligations, including health & safety, contractual records and auditing.

The lawful basis for processing is:

• Contract performance or pre-contractual steps (Art. 6(1)(b) UK GDPR) when you engage our services.
• Our legitimate interests (Art. 6(1)(f)) when improving our website, monitoring usage, and maintaining business operations, provided those interests are balanced with your rights and interests.
• Consent (Art. 6(1)(a)) in cases where we ask for specific permission (e.g. non-essential cookies or marketing communication).

5. Disclosure of your information
We may share your data with:

• Our service engineers, subcontractors or suppliers involved with the provision of installation, servicing, maintenance or emergency call-outs, provided they act under our instruction and contractual terms to keep data secure.
• Regulatory or statutory bodies if required by law.
• Third-party service providers who help us run our website, handle hosting, analytics, or customer relationship management – only where necessary and under appropriate contracts.

We do not sell or rent your personal data for marketing purposes.

6. Cookies and tracking technologies
Our website uses cookies and other tracking technologies to enhance your experience and gather statistical data.

• We use Google Analytics to collect anonymised usage statistics (e.g. pages visited, session duration, device/browser used) to help us improve the site.
• Session cookies may be used to keep you logged in or to remember your form inputs.
• You can manage your cookie preferences via your browser settings. Please note that disabling some cookies may affect website functionality.

7. Retention of your data
We will keep your personal data only for as long as necessary for the purposes we collected it for, including to satisfy legal, regulatory, accounting or reporting requirements. When no longer required, your data will be securely deleted or anonymised.

8. Your rights
Under UK GDPR you have the following rights:

• The right to access the personal data we hold about you and obtain a copy.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal data (in certain circumstances).
• The right to request restriction of or object to certain processing.
• The right to data portability (in some cases).
• The right to withdraw consent at any time (where processing was based on consent) without affecting the lawfulness of processing before withdrawal.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

9. Security
We employ appropriate technical and organisational measures to protect your personal data. We regularly review our security procedures and train our staff to ensure your information is kept safe. However, no method of transmission over the internet or electronic storage is entirely secure.

10. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our business, services or applicable law. We will post the updated version on our website with the effective date. Continued use of our website after notification of changes constitutes your acceptance of the new policy.

11. Contact us
For any questions about this privacy policy or our data practices, please contact us at:
Ace Door Systems
Unit 16, Churchill Way, Lomeshaye Industrial Estate, Nelson, Lancashire BB9 6RT
Phone: 0333 241 3535
Email: service@acedoorsystems.co.uk